Congratulations!
You have taken the first step to an exciting career here at Revital Health Physiotherapy & Massage!
Do you have a compassionate and caring nature, with excellent organizational and interpersonal skills? Are you looking for an exciting opportunity to play a key role in enhancing the overall patient experience?
Revital Health Physiotherapy and Massage, a leading healthcare provider in Alberta, is currently seeking a dedicated and motivated Patient Experience Coordinator to join our dynamic team. We value our team members and offer a supportive work environment that encourages professional growth. If you have a compassionate and caring nature, along with excellent organizational and interpersonal skills, and are excited about enhancing the overall patient experience, we invite you to be at the forefront of ensuring our patients receive the highest level of care and support throughout their journey with us.
Responsibilities:
Patient Engagement: Foster positive relationships with patients, ensuring their comfort and addressing any concerns or questions they may have. Act as a liaison between patients and healthcare providers to facilitate open communication.
Appointment Scheduling: Efficiently manage appointment schedules, ensuring optimal utilization of resources and timely access to care for patients. Coordinate with the physiotherapy team to accommodate patient needs.
Patient Education: Provide information to patients about our services, treatment plans, and any additional resources or support available. Ensure patients are well-informed and actively involved in their healthcare journey.
Feedback Collection: Implement systems for collecting and analyzing patient feedback. Use this information to identify areas for improvement and contribute to the enhancement of our services.
Collaboration with Healthcare Team: Work closely with physiotherapists, administrative staff, and other healthcare professionals to streamline patient care processes and enhance overall patient satisfaction.
Administrative Support: Assist in maintaining accurate and up-to-date patient records. Collaborate with the administrative team to ensure a smooth and organized workflow.
Billing and Documentation Handling: Demonstrate proficiency in handling billing processes and relevant software. Ensure accurate and timely documentation of patient records and billing information.
Patient Advocacy: Advocate for patients' needs and concerns within the healthcare system, ensuring they receive the best possible care and support.
Requirements:
Strong Interpersonal Skills: Ability to communicate effectively and empathetically with patients, creating a positive and supportive environment.
Organizational Abilities: Excellent time-management and organizational skills to manage patient schedules and administrative tasks efficiently.
Customer Service Focus: A commitment to providing exceptional customer service and ensuring a positive patient experience.
Team Collaboration: Ability to work collaboratively with a multidisciplinary healthcare team to achieve common goals.
Adaptability: Flexibility to adapt to the dynamic nature of healthcare settings and patient needs.
Confidentiality: Uphold the highest standards of patient confidentiality and privacy.
Knowledge of WCB, MVA, AHS: Familiarity with Workers' Compensation Board (WCB), Motor Vehicle Accident (MVA) procedures, and Alberta Health Services (AHS) regulations is an asset.