Client Interaction: Gain experience in front-line client interaction by greeting clients, assisting with appointment scheduling, and addressing inquiries with professionalism and care.
Appointment Coordination: Learn how to manage client appointments, including scheduling, rescheduling, and coordinating with practitioners to ensure a smooth flow of operations.
Record Keeping: Assist in maintaining accurate and organized records of client information, treatment schedules, and notes, while learning about confidentiality and privacy standards in a healthcare setting.
Office Support: Participate in the daily operations of the office by assisting with tasks such as organizing documents, managing supplies, and ensuring the cleanliness and orderliness of the reception area.
Billing and Payments: Get exposure to the billing process, including generating invoices, processing payments, and assisting with insurance claims under supervision.
Communication Skills: Develop your communication skills by facilitating interactions between clients, practitioners, and staff members, ensuring clear and effective communication.
Data Entry: Assist with data entry tasks, updating client information and treatment records, and learning the importance of accuracy and attention to detail in record-keeping.
Support for Practitioners: Provide support to osteopaths and other wellness practitioners by preparing treatment rooms, managing documentation, and assisting with various tasks to enhance the client experience.
Compliance and Confidentiality: Learn about the importance of adhering to professional, ethical, and legal standards, with a focus on maintaining client confidentiality and privacy at all times.
Education: Currently enrolled in or recently graduated from a relevant program in healthcare administration, wellness, or a related field.
Interest in Wellness: A strong interest in the healthcare and wellness industry, with a desire to learn and gain practical experience in a real-world setting.
Communication Skills: Willingness to develop strong verbal and written communication skills, with a focus on professionalism and client care.
Organizational Skills: Eagerness to learn and apply organizational skills to manage tasks efficiently, with attention to detail in all aspects of the practicum.
Technical Proficiency: Basic proficiency in office software, including email and Microsoft Office Suite (Word, Excel), with a willingness to learn new systems.
Customer Service Orientation: A friendly and approachable demeanor, with a commitment to providing outstanding service and contributing to a positive client experience.
Team Player: A collaborative attitude, with the ability to work effectively within a team environment and support the needs of clients and practitioners.
Adaptability: Flexibility to take on a variety of tasks and learn new skills in a fast-paced environment.